Support
Hit a snag, have a question, or want to request a feature for Reprise? We read every message and aim to reply within a couple of business days.
Troubleshooting
The app won't load or seems stuck
Fully close the app and reopen it. If you installed it to your home screen, that usually clears a one-off glitch. Because the app works offline, you do not need a connection to use it.
Will I lose my songs and scores?
Your repertoire, scores, tags, and notes are stored on your device. They stay put unless you delete them or uninstall the app. We recommend using the export option periodically to keep your own backup.
How do I back up or move my list to a new device?
Use the export option in the app to save your list, then import it on the new device. If you need a hand, email us and we'll walk you through it.
I found a bug or have a feature idea
Great, we want to hear it. Use the form below with as much detail as you can (what you did, what you expected, what happened), and which device you're on.
Contact us
Or email us directly at jon@heliotone.com.